ZFAQs

California Paper Goods
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I have shipping questions.
I do not want to pay with a credit card. What are my options?
I don't want to put my credit card on the internet. What do I do?
What is PayPal and Google Checkout?
How long does it take for my order to ship?
What is your return policy?
Do you share or sell your mailing list?
Is your site secure?
I want free samples. Where can I order them?
What does Cover, Vellum, Linen, lb, A2, A6 Card Stock etc... mean?
How do I know if my order went through?
How come I see papers in your old swatch books but cannot find them on the site?
I want a custom paper product that you do not seem to sell.
Why do you only accept orders via the internet?
Why didn't I get a tracking number?
I got a tracking number via e-mail and don't know what to do with it!
What is the best way to contact you?
Where can I find your company information and address?
Do you sell wholesale?
I want to change the quantity of an item in my cart from 1 to 2 and it will not change!
I made an error on my order and need to change it/I need to change the payment method. Should I start over?
Do you ship to international addresses?
How do I get a shipping price?
The shopping cart is not offering rush options but I need my order tomorrow!
My order arrived damaged or did not arrive at all. What do I do?
Do you offer any coupons and where do I put the code in?
Do you accept Purchase Orders?
Does my Billing & Shipping address have to match?
Do you have printed catalogs?
Still have questions? Please use our Contact Page.

 

I have shipping questions.

We have a very comprehensive shipping page. It should cover just about any question you have about shipping.

 

I do not want to pay with a credit card. What are my options?

If you do not want to use a credit card you can opt to pay using your checking account (E-check) or by Money Order. If you want to choose the money order option click the Green Checkout button and complete your order all the way through. Then print off a copy of your order and send in your money order. Just be sure to mail your MO right away. We only hold unpaid orders for two weeks before they are canceled. In order to pay with an E-check you will need to click the Green Checkout Button and select that method of payment when prompted.

 

I don't want to put my credit card on the internet. What do I do?

Go ahead and choose "Paying By Money Order" as your payment option (that will allow you to check out without giving a credit card number). Be sure to complete your order all the way to the end and then call in your card number using the phone. Our toll free number is (800) 637-6401 ext 1 or our office number is (707) 459-9124 ext 1 Note: In order to pay this way you will need to click the Green Checkout button.

 

What is PayPal and Google Checkout?

PayPal is an on-line payment processing company. You can send money to anyone who has an e-mail address. It is fast, easy and safe to use. You can get further details or sign up for PayPal at their site. Here is a link: PAYPAL Note: In order to pay with PayPal you will need to click the PayPal Express Checkout button.

Google Checkout is 1-click checkout system that Google offers. You set up an account with them and then you can shop at any site offering Google Checkout using the 1-click button. You can sign up for it during checkout or by clicking here.

 

How long does it take for my order to ship?

We process orders the same day they are placed as long as they are placed before 12:00 noon (Pacific Standard Time). If we are not able to ship your order the same day (due to stock issues) we will email and/or call you. Orders that come in after noon PST will ship out the next day. If you need an order to ship the same day and it is after noon please call us and see if we can push your order out- no promises! Orders only ship Monday- Friday.

 

What is your return policy?

We have a page that explains our policy concerning returns. Here is a link to that page: RETURNS

 

Do you share or sell your mailing list?

We never have shared our mailing list or any part of our customer data base with anyone. We never will either. Our e-newsletter mailing list is 100% opt-in only. When you place an order with us you have to give us permission to send future emails out to you. If you do not give us permission the only email you will receive is an order confirmation and a tracking number email.

 

Is your site secure?

No the site is not but the shopping carts are. To make it easy and fast to browse our site we have opted not to secure the whole site. However, when you go to check out you will notice that you enter into a secure mode and the lock will display on your browser. Any page that asks you for vital personal information (name, address etc) or credit card information is secure.

You can view our SSL GeoTrust Certificate by clicking on it. The certificate is located off to the right of the screen.

 

I want free samples. Where can I order them?

We no longer send out free samples. The number of requests were overwhelming and the cost was becoming so significant that we were going to have to raise prices. Rather than do that we stopped sending out free samples and started encouraging people to order a sample of the paper instead. Here is a link to the samples order form: SAMPLES

What does Cover, Vellum, Linen, lb, A2, A6 Card Stock etc... mean?

We use a lot of terms that have to do with paper. They are specialized terms that can be confusing to people who are new to the world of paper. To help you gain a working knowledge of these terms we have created The Paper Library. This section of the site has a great deal of information and definitions that will make shopping for paper a lot easier. Here is a link to that section of our site: The Paper Library

 

How do I know if my order went through?

If you receive an e-mail copy of your order right after placing it then your order went through. If you do not receive one within minutes then chances are that it did not go through properly or your confirmation got caught in your SPAM filter. If no email confirmation shows up you might go back to our site and see if you still have items in your shopping cart. Our site will save the contents of a shopping cart for up to two weeks.

 

How come I see papers in a swatch book but cannot find them on the site?

Unfortunately paper mills discontinue papers with no notice at all. One day we can order the paper and the next day we can't. When we put our swatch books together in January we try to pick papers that we feel will be readily available throughout the entire year. However, sometimes our best guesses are wrong and a paper will be dropped mid year. Chances are if you cannot find a paper on our site it is no longer being made at the paper mill. Occasionally we have to drop a paper for other reasons but nine times out of ten it is for the reason given above.

 

I want a custom paper product that you do not seem to sell.

We make a lot of strange size cards, tags or other paper items. We are capable of many services including: cutting, scoring, and some hole drilling. Just send us an email with the following information:

1. Type of paper

2. Number of pieces

3. Describe the item and give sizes- for example "I want a bookmark size 2 x 7 with a hole drilled 1/2" from the top"

4. The date you need the order by

Send this data to CPG@pacific.net

Why do you only accept orders via the internet?

There are two reasons- As of December 1st 2003 we stopped taking orders unless they were placed over the internet. It was a hard decision but about 95% of our orders were coming over the internet and the cost of having a full time "order taker" for the remaining 5% was going to force us to raise our prices for everyone. Rather than do that we have given up the 5% of our business that was not internet related and are encouraging everyone to order at our website.

The second reason is that our current system is almost completely automated. When you add items to your cart and checkout you are creating your packing slip, invoice, and shipping label for us. We simply print them out, fill the order and attach the label to the box. Using this system we are able to push orders out the door in minutes and hours rather than days like most companies.

 

Why didn't I get a tracking number?

We send shipment confirmations with tracking numbers each afternoon/evening. However, many of our customers have SPAM filters and sometimes those e-mail messages get filtered. If you placed an order and got an order confirmation but did not receive a tracking number be sure to check your SPAM filter and if it is not there contact us via e-mail and we will help you locate your box. CPG@pacific.net

Further note- if you did not get an order confirmation it is possible that the order was never placed or checkout was not completed.

 

I got a tracking number via e-mail and don't know what to do with it!

The tracking number can be typed into the Track Your Package window on the main page of the UPS.com web site. You can then see the progress that your box is making as it travels from us to you. It can also give you an expected delivery date so you can make sure you are home to receive it.

If your tracking number is for a USPS Priority Mail box then visit www.USPS.com

 

What is the best way to contact you?

The very best way to contact us is via e-mail or Live Chat. We check e-mail every two minutes throughout the day and will answer every message that comes to us. Our address is: CPG@pacific.net Live Chat is also a instant and easy way to get help.

Calling us is not always the fastest way to get a hold of us. We are literally so busy processing orders that we cannot always grab the phone. If you would rather call or do not mind leaving a message for a call back our number is (800) 637-6401 ext 1. We are open 7 days a week 360 days a year so feel free to contact us anytime. We will return your e-mail or phone messages promptly!

Visit our contact page for all the ways to contact us.

 

Where can I find your company information and address?

We have a web page set up with all our contact information. Here is a link to our: COMPANY INFORMATION PAGE

 

Do you sell wholesale?

I am afraid we stopped selling wholesale some time ago. Sorry!

You will notice that we do offer free shipping for orders over $100.00 (this is a considerable savings when buying paper) and we also offer excellent bulk discounts on paper items. In addition we email out coupons monthly to our e-mailing list and Facebook Fans.

 

I want to change the quantity of an item in my cart from 1 to 2 and it will not change!

The default quantity that is shown in your shopping cart is always 1. If you want to order 2 (or more) you simply erase the 1 and type in the number you want. Then hit the UPDATE CART button. The shopping cart will then update and give you a new total. If you do not hit the Update button the cart will not record your changes!! If the cart will not accept the 2 that means we only have 1 in stock at the moment. Our cart will only let you buy what we have in stock. Feel free to contact us for a stock update CPG@pacific.net

 

I made an error on my order and need to change it/I need to change the payment method. Should I start over?

NO. Please do not start over and place another order. We get charged 2% on every canceled order. Please send us an e-mail with the changes you want done. We can usually edit your order on our end. If you need to change the payment method you can give us a call at (800) 637-6401 ext 1. CPG@pacific.net

 

Do you ship to international addresses?

Yes we do ship to most countries. There are just a few countries that we will not ship to due to insurance reasons. For all the details on International Shipping please visit our shipping page.

How do I get a shipping price?

US Orders: You are going to love this! All you do is put an item in your cart, type in your zipcode and hit Go. The updated shipping price will display below your subtotal. No need to checkout to get a price.

International Orders: We are not able to quote shipping via email (it is rarely accurate). What you should do is put the item(s) into your cart and then begin the checkout process. Within 2 screens the shipping will be displayed (we do not make you go all the way through checkout to get a price). If the cost is acceptable you can proceed with your checkout or if the cost is too high you can abandon the cart.

 

The shopping cart is not offering rush options but I need my order tomorrow!

If you have typed in your zipcode and hit Go on the cart page and the cart is only offering you USPS Priority Mail there is help. All you do is go to the shipping page and hit the cart override button. When you do that the cart will reset itself and offer UPS shipping options.

 

My order arrived damaged or did not arrive at all. What do I do?

If your order did not arrive when it was supposed to please email us with your order order number and we will look into the situation.

If you box arrived damaged please keep the box, contents and packing. Then send us an email describing the damage. We will then contact either UPIC or UPS and start the claim process. Be sure to email us your phone number. CPG@pacific.net

 

Do you offer any coupons?

We do offer coupons to our e-newsletter subscribers. Once a month we send out a newsletter via email to our entire mailing list.

The newsletter usually goes out around the middle of the month. We also post it on the web for those who do not have access to their email.

Here is a page that will show you where to enter the code.

Do you accept Purchase Orders?

We do accept some purchase orders. If you want to use a PO please contact our office and receive a verbal OK. Then fax, mail or email your PO to us. We must have it in writing before we fill and ship the order. We will not accept a PO under $50.00. Here is a link to our Contact Page

 

Does my Billing & Shipping address have to match?

We do not care if your billing and shipping address do not match. However, if you are Paypal user you may find that Paypal does care (it depends on how you have your PP account set up). If you are running into trouble with Paypal you may want to choose the Green Checkout button and select another form of payment.

 

Do you have printed catalogs?

California Paper Goods no longer offers printed catalogs. There are three main reasons for this:

1. We add and remove items from our website every single day. Any catalog would become quickly out-dated.

2. They cost a fortune to produce. There is no way we could keep our prices low and offer a catalog.

3. Printed catalogs are not eco-friendly!

 


































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