CREDIT CARD SECURITY: When you pay
with a credit card at our site we will not keep that number on file (unless requested).
As soon as the order is submitted the number is erased from our shopping cart
system. The transmitting of that number to our office is done securely using encryption
technology. No hard copy is kept in our office and the number does not appear
on your invoice.
However, if you are not comfortable with submitting your credit card number
on-line we do recommend that you choose another payment option when you check
out.
PERSONAL INFORMATION: We do not
share your registration information with anyone. We have never done this in
the past and will never do so in the future. Your information is safe!
MAILING LIST: If you join our
email mailing list we will not share or sell that address. We will not disclose
it to any person beyond our office.
If you have any questions about our policies the number to call is (800) 637-6401
Ext 4 or (707) 459-9124 Ext 4
RETURNS & EXCHANGES:
We do not accept returns or exchanges. We are attempting to keep our
prices as low as possible for our customers and still keep the doors open. In
order to do this we have to have a very strict return policy.
PLEASE DO NOT PLACE AN ORDER FOR
ANY OF OUR PRODUCTS UNLESS YOU ARE VERY SURE THAT IT IS WHAT YOU WANT.
We would rather answer a zillion questions via e-mail before you make
your purchase in order to determine that the product is something that will
work for you and your particular application. Please see our main Policy page for details.
We are VERY accessible via e-mail and phone so please take the
time to contact us with questions before ordering. (800) 637-6401 or (707) 459-9124
or E-Mail: CPG@pacific.net
