Returns Policy

Returns:

We do not accept returns

There are two reasons for this...

1. Dealing with returns is very expensive! Staff time, fees, filing, restocking, improper return boxing... the list goes on and on. We are attempting to keep our prices as low as possible for our customers and still keep the doors open. In order to do this we have to have a very strict return policy. PLEASE DO NOT PLACE AN ORDER FOR ANY OF OUR PRODUCTS UNLESS YOU ARE VERY SURE THAT IT IS WHAT YOU WANT. We would rather answer a zillion questions before you make your purchase in order to determine that the product is something that will work for you and your particular application. We do not want you to receive a product that you are not happy with!

 

2. It is not environmentally friendly to have boxes going back and forth. The most eco-friendly way to shop is to make sure that you are getting what you want/need the first time. Shipping fuel is expensive in more ways than one, and wasting it has a drastic impact on our precious planet. Be kind to your planet and please contact us if you are unsure of a product.

We are VERY accessible 7 days a week so please take the time to contact us with questions before ordering. We want you to be happy with every item you order!

Call (800) 637-6401 or here is a link to our contact page for more options.

 

Return Exceptions:

There are two exceptions

1. We sent you the wrong item or the item was defective/damaged upon arrival. In this case it is our fault and we will either take it back or have you discard it. We will then send you a replacement or issue a refund. We double check all orders to make sure we get it right the first time but sometimes human error happens. Please contact us in writing about any order issues within 14 days of receiving the order. We have to have all claims in writing for record keeping and for insurance reasons. See bottom of page for details on returning damaged items. Here is a link to our contact page.

2. We understand that sometimes you just need to see something in person to know if it is what you want. If this is the case, then you need to call us and get pre-authorization (in writing) to return a product/order. We cannot always grant the ability to return all orders or all items. For example if you are buying greeting cards then we will not take them back under any condition. We make all cards specifically for each order so they are considered a custom order. You can contact us regarding a pre-authorization to return by visiting our contact page. Boxes sent back to us without pre-authorization will be refused by our receiving dept. Note: If a product is found to be used upon return we will not accept it back.

 

Exchanges:

We do not offer exchanges

The reason we do not do exchanges is for the same reasons given above for returns.

There are some exceptions

If you have purchased an item and you wish to exchange it for a different item we can occasionally make an exception. You will need to contact us prior to sending any item back. Boxes sent back to us without pre-authorization will be refused by our receiving dept. Please visit our contact page if you wish to discuss an exchange.

 

 

Privacy:

Credit Card Security

When you pay with a credit card at our site we will not keep that number on file (unless requested). As soon as the order is shipped the number is erased from our invoicing system. The transmitting of that number to our office is done securely using encryption technology provided by GeoTrust. You can view our certificate on the cart page (on the right side of the screen).. No hard copy is kept in our office and the number does not appear on your invoice.

However, if you are not comfortable with submitting your credit card number on-line we do recommend that you choose another payment option when you check out. You might also consider buying a pre-paid Visa or Mastercard or taking a look at a re-loadable Visa card at www.NetSpend.com

Personal Information

We do not share your registration information with anyone. This includes your address, phone number, email address or what you ordered. We have never done this in the past and will never do so in the future. We will not contact after your transaction is completed unless there is an issue with your order or you initiate contact.

Mailing List

If you join our email mailing list we will not share or sell that address. We will not disclose your email address to any person beyond the staff that sends the newsletter out.

 

 

Claims involving...

Defective/Damaged Products

If a product arrives damaged or is defective we will accept it back and will either replace it or issue a refund. If it is covered by a manufacturer warranty you will be returning it back to the manufacturer for replacement (Zutter is one of the companies that you must contact directly. For Zutter products please visit this page- www.ZutterContactUs

Be sure to keep the box that the item(s) came in so we can file a claim with UPS or USPS. Please contact us in writing about the problem within 14 days of receiving the order. We have to have all claims in writing for record keeping and for insurance reasons.

Lost Box/Theft

If your UPS or USPS box is stolen off your porch or was never delivered, it is covered by insurance. The first step is to check all around your house to make sure the delivery person did not leave it in a bush, carport, garage etc. If it is a Priority Mail box then please visit your local post office with your tracking number. The second step is to contact us in writing so we can contact UPS or UPIC and put in a claim. It usually takes 8 days to get a claim approved with UPS and 30 days for UPIC. When the paperwork is finished and approved you will receive either a replacement order or a full refund.