Returns Policy

California Paper Goods
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Returns Policy
Return Policy:

Returns:

We do not accept returns

There are two reasons for this...

1. Dealing with returns is very expensive! Staff time, fees, filing, restocking, improper return boxing... the list goes on and on. We are attempting to keep our prices as low as possible for our customers and still keep the doors open. In order to do this we have to have a very strict return policy. PLEASE DO NOT PLACE AN ORDER FOR ANY OF OUR PRODUCTS UNLESS YOU ARE VERY SURE THAT IT IS WHAT YOU WANT. We would rather answer a zillion questions and send you samples before you make your purchase in order to determine that the product is something that will work for you and your particular application. We want you to receive products you are happy with!

2. It is not environmentally friendly to have boxes going back and forth. The most eco-friendly way to shop is to make sure that you are getting what you want/need the first time. Shipping fuel is expensive in more ways than one, and wasting it has a drastic impact on our precious planet. Be kind to your planet and please contact us if you are unsure of a product.

We are VERY accessible 7 days a week so please take the time to contact us with questions before ordering. We want you to be happy with every item you order!

Call (800) 637-6401 or here is a link to our contact page for more options.

Return Exceptions:

There are two exceptions

1. We sent you the wrong item or the item was defective/damaged upon arrival. In this case it is our fault and we will either take it back or have you discard it. We will then send you a replacement or issue a refund. We double check all orders to make sure we get it right the first time but sometimes human error happens. Please contact us in writing about any order issues within 14 days of receiving the order. We have to have all claims in writing for record keeping and for insurance reasons. See bottom of page for details on returning damaged items. Here is a link to our contact page.

2. We understand that sometimes you just need to see something in person to know if it is what you want. If this is the case, then you need to call us and get pre-authorization (in writing) to return a product/order. We cannot always grant the ability to return all orders or all items. For example if you are buying greeting cards then we will not take them back under any condition. We make all cards specifically for each order so they are considered a custom order. You can contact us regarding a pre-authorization to return by visiting our contact page. Boxes sent back to us without pre-authorization will be refused by our receiving dept. Note: If a product is found to be used upon return we will not accept it back.


Exchanges:

We do not offer exchanges

The reason we do not do exchanges is the same reasons given above for returns.

There are some exceptions

If you have purchased an item and you wish to exchange it for a different item we can occasionally make an exception. You will need to contact us prior to sending any item back. Boxes sent back to us without pre-authorization will be refused by our receiving dept. Please visit our contact page if you wish to discuss an exchange.


Privacy:

Credit Card Security

When you pay with a credit card at our site we will not keep that number on file (unless requested). As soon as the order is shipped the number is erased from our invoicing system. The transmitting of that number to our office is done securely using encryption technology provided by GeoTrust. You can view our certificate on the cart page. No hard copy is kept in our office and the number does not appear on your invoice.

However, if you are not comfortable with submitting your credit card number on-line we do recommend that you choose another payment option when you check out. You might also consider buying a pre-paid Visa or Mastercard or taking a look at a re-loadable Visa card at www.NetSpend.com

Personal Information

We do not share your registration information with anyone. This includes your address, phone number, email address or what you ordered. We have never done this in the past and will never do so in the future. We will not contact after your transaction is completed unless there is an issue with your order or you initiate contact.

Mailing List

If you join our email mailing list we will not share or sell that address. We will not disclose your email address to any person beyond the staff that sends the newsletter out.


Claims involving...

Defective/Damaged Products

If a product arrives damaged or is defective we will accept it back and will either replace it or issue a refund.

Be sure to keep the box that the item(s) came in so we can file a claim with UPS or USPS. Please contact us in writing about the problem within 14 days of receiving the order. We have to have all claims in writing for record keeping and for insurance reasons.

Lost Box/Theft

If your UPS or USPS box is stolen off your porch or was never delivered, it is covered by insurance. The first step is to check all around your house to make sure the delivery person did not leave it in a bush, carport, garage etc. If it is a Priority Mail box then please visit your local post office with your tracking number. The second step is to contact us in writing so we can contact UPS or UPIC and put in a claim. It usually takes 8 days to get a claim approved with UPS and 30 days for UPIC. When the paperwork is finished and approved you will receive either a replacement order or a full refund.


Payment Policy:
Contact Policies

Payment Methods

Estimated Ship Date

Credit Cards:

We accept Visa, Mastercard, Discover & American Express. You can checkout with this payment method by clicking either the green checkout button or the Google Checkout button.


Ships right away!

Acceptance Mark

PayPal Payments:

If you have a PayPal account and want to pay for your order using it, be sure to click the PayPal Express button.


Ships right away!

Money Orders:

To pay with a Money Order you need to select the green checkout button and complete checkout. Then mail in a copy of your order along with your money order. Our address is on the order confirmation page. Make MO payable to CPG Bulk Sales


Ships when the MO arrives.

Checks and E-checks:

If you want to pay with a check or E-check you can. Be sure to select the Checkout button and complete checkout. Select paying by check when asked about payment.

Mail in a copy of your order along with your check. The address is on the order confirmation page. Make Check payable to CPG Bulk Sales.


Ships when the check clears (can take up to 1 weeks to clear)

Purchase Orders:

Get pre-approval! We accept purchase orders from most schools, universities, hospitals and government agencies. However, you need to contact us prior to ordering to receive approval. Our toll free number is (800) 637-6401 ext 1. You can also email us CPG@pacific.net

Meet the minimum! We will not accept a PO under $100.00 (subtotal before shipping). This is firm.

Send us your PO! Fax your PO to (866) 924-6169 or attach it to an email and send it to CPG@pacific.net You can also send it via US Mail to: California Paper Goods 30901 Timberline Road Willits, CA 95490

Note: We need to see the actual PO (not just have a PO number) before the order will ship!


Ships when we have the PO in hand.

Phone Payment:

You are welcome to call in your payment using our toll free number (800) 637-6401 ext 1. Be sure to complete your order all the way through to the "Thank You" page. Then give us a call and tell us your order number.

Note: In order to checkout without payment be sure to select paying by check or money order- we will change the payment to credit card after you call the number in.


Ships right away!
Shipping Policy:

Large Orders Only

UPS- United Parcel Service Shipping

Canadian Shipping

How do I track my package?

General Information (ship time, weekends, etc)

How do I receive free shipping?


UPS Shipping

If our shopping cart is offering UPS Shipping you will be able to choose from the following services...

UPS Ground (1-7 days- see map below)

UPS 3 Day Select (delivered on the third day- do not count the day it ships)

UPS 2nd Day Air (delivered in two days)

UPS Next Day Air (10 am delivery the next day M-F)

UPS Next Day Air AM (8 am delivery time the next day- not all areas M-F)

UPS Next Day Air Saver (delivered next day by the end of the day M-F)

VERY IMPORTANT UPS NOTES!

Note 1: If you are choosing a rush service (anything other than Ground) and expect your box to ship out the same day be sure to place the order before 12:00 noon PST. Orders placed after that time may or may not be able to ship out that same day.

Note 2: UPS will not deliver packages on the weekend unless you pay for Next Day Air service plus an extra fee of $15.00. Saturday service is not available in all areas. Send us an e-mail or call for details about this service.

Note 3: UPS does not count the day it ships or weekends when it gives delivery estimates. For example if you order UPS 3 Day Select on a Friday your box will not arrive until the following Wednesday.

Note 4: If you are in Los Angeles, do not choose 3 Day Select or your box will be delayed 1 day! Shipping within CA takes 1-2 days with Ground service (see map below).


UPS Shipping

We only ship to Canada via UPS

At this time we can only ship to Canada via UPS services. If you are interested in us shipping to other countries please email us at: CPG@pacific.net


General Information

If you can't find the answer to your question here be sure to contact us! We are very accessible via phone, email, fax, and mail. We are open 7 days a week to make sure you get the answers you need.

Contact Us Here

Time: We try to ship your order out the same day as long as it comes in before 12 noon (PST). If we are not able to ship it the same day it usually goes out the next day. If we do not have stock we will call and email you about it before shipping. We do send E-Mail confirmations when the order is placed and ships. If you do not receive one please check your SPAM filter or e-mail us at CPG@pacific.net You can also call our office (800) 637-6401 ext 1

Once your box is out the door it can take anywhere from 1 to 6 days to get to you depending on where you are located and which shipping service you choose. You can refer to the map at the top of the page to see how long it will take for your box to arrive if you chose UPS Ground.

Tracking: We send out tracking numbers on all boxes. Tracking numbers are generally sent out in the evening. If you do not receive your tracking number be sure to check any SPAM filters you may have. They love to get caught there.

Weekends: We are open to answer questions on the weekends via e-mail and phone. We do not process or ship orders during those days. If you place an order after 12:00 noon Friday, it will not be processed until Monday morning. There are several US legal holidays that occur on Mondays. Be aware that we cannot ship USPS parcels on those days.

The same goes for UPS delivery. They deliver only Mon-Fri (unless a special Saturday delivery fee is paid for). When you count the number of delivery days don't count the day it ships or the weekend.

Shipping Holidays: Please be aware of UPS holidays and US Post Office holidays On these days your box will be packed by us but will not go out until the holiday is over.

Backorders: We try not to backorder any items. If we know for sure when an out of stock item will be coming in we may choose to hold your order (if the item will be back in stock in a day or two). If we will be out of stock for a long time or an item has been discontinued we will contact you via e-mail or phone to let you know.


Tracking Packages

You can track your order at this link: UPS (United Parcel Service): http://www.ups.com


FREE SHIPPING SPECIAL
Free Shipping Details!

If your cart subtotal is $200.00 (or more) shipping is free!*

Shipping offer is for UPS Ground Service only. If you choose to rush your order you will forfeit the free shipping on your order.

*Location Exclusion: Orders shipping to AK,HI,AS,FM,GU,MH,MP,PW,PR,VI & Canadian orders.

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